We stand behind every piece. If it's not right, we'll make it right. ✅

Buying activewear online should feel confident, not risky. We're tired of brands that bury their returns policy in small print and leave customers feeling stuck. That's not how we do things.

At Starlethics, we take full responsibility for your experience. Whether your item doesn't fit, arrived damaged, or simply isn't what you expected — we have a solution for you.

✅ 30-Day Happiness Guarantee
✅ Easy Returns & Exchanges
✅ Multiple resolution options — replacements, exchanges, refunds
✅ Friendly support team — we reply within 24–48 hours, Monday to Friday

30-Day Return Window

You have 30 days from the date your order is delivered to request a return or exchange. Items must be unworn, unwashed, and in their original condition with tags attached.

How it works

Starting a return takes less than a minute. Email us at hello@starlethics.com with your order number and reason for return. Our team responds within 1–2 business days with your next steps.

How can we help in rare cases:

Item arrived damaged or defective - Free replacement, no return required

Wrong item sent - Free replacement, no return required

Doesn't fit as expected - Exchange for a different size, or store credit

Changed your mind - Return for store credit or refund (return shipping at your cost)

Missing item from order - Free replacement sent immediately

Exchanges

Want a different size or colour? We'll do our best to get you the right one. Once we receive your return, your replacement ships at no extra charge. If the item you want is out of stock, we'll issue a full refund or store credit — your choice.

Refunds

Once we receive and inspect your return, we'll process your refund within 5–10 business days back to your original payment method. You'll receive a confirmation email when it's done.

If you're still waiting after 10 business days, check with your bank first — processing times vary. If it's still not showing, reach out and we'll look into it for you.

Non-returnable items

For hygiene reasons, the following cannot be returned: underwear, swimwear (unless hygienic liner is intact), and any item that has been worn, washed, or damaged after delivery.


Return shipping

Return shipping is at the customer's expense. We recommend using a tracked service for orders over $75 so your return is protected in transit. We're not responsible for returns lost without tracking.

Still have questions?

Our team is here to help. Reach out at hello@starlethics.com and we'll get back to you within 1–2 business days.